Genesys Telecommunications Laboratories believes the beginning of a beautiful customer relationship starts with the right contact center software. The company's software unites phones, computers, databases, and the Internet for customer contact centers and other call centers. Its applications identify callers, route calls and email, and report caller statistics. Clients also use its voice portal system to offer self-service resources over the phone. Its customers span industries, including government agencies and more than 200 of the FORTUNE Global 500. Genesys says it facilitates 100 million digital and voice interactions a day.