Convergys is conversant in the languages of global customer satisfaction. The company provides business services designed to maximize customer service, acquisition, and retention from about 130 customer contact centers in about 30 countries. Convergys' call center agents handle customer service interactions such as account service, billing inquiries, and technical support. The company targets customers in industries such as communications, financial services, technology, retail, healthcare, and government. Convergys was formed as a division of Cincinnati Bell and spun off in 1998.